Bulk actions and context menu
Route: /dash
Select one or more alert rows to run bulk actions from the toolbar dropdown or the context menu (right-click). The same action set is available in both places; some actions require exactly one selected alert.
See also: Overview · List tables and bulk actions · Alerts table · Alert details drawer · Running tools on alerts
| Task | Section |
|---|---|
| Select rows | Selection |
| Run bulk actions | Bulk actions toolbar |
| Use context menu | Context menu |
| Understand action availability | When actions are disabled |
Selection
Select rows with checkboxes or Ctrl/Shift click — see Alerts table — Row interactions. Bulk actions, Clear selection, and Invert selection follow the shared pattern in List tables and bulk actions.
Bulk actions toolbar
Open Bulk actions and choose an item. Actions are grouped logically:
Information and navigation
| Action | Selection | Description |
|---|---|---|
| Details | 1 alert | Opens the details drawer |
| History | 1+ alerts | Opens alert history (requires History permission) |
| Instructions | 1 alert | Opens instructions for the alert |
| KPIs | 1 alert | Submenu of service KPIs linked to the alert |
| Service topology | 1 alert | Submenu of topologies linked to the alert |
Watch and status
| Action | Description |
|---|---|
| Put on watch / Remove from watch | Adds or removes alerts from your watch list (browser notifications on severity change) |
| Acknowledge | Sets status to Acknowledged |
| Open | Sets status to Open |
| Shelve | Sets status to Shelved |
| Close | Closes the alert |
Status actions are disabled when they would not change the alert (for example Acknowledge when already acknowledged, or any status change when all selected alerts are Closed).
Notes, tools, and links
| Action | Description |
|---|---|
| Add Note | Opens a dialog to append the same note to all selected alerts |
| Tools | Submenu — run a configured tool on the selection (requires Tools write permission) |
| Links | Submenu of external URLs from alert attributes (single alert only) |
Delete
| Action | Description |
|---|---|
| Delete | Removes selected alerts after confirmation |
Context menu
Right-click a row to open the context menu — same actions as Bulk actions where the product implements both; see List tables and bulk actions. If the row was not selected, it becomes the selection.
The menu lists alert actions with keyboard shortcuts where defined (for example h for History).
When actions are disabled
| Situation | Typical behavior |
|---|---|
| No rows selected | Bulk toolbar hidden |
| Multiple rows selected | Details, Instructions, Links, KPIs, Topology disabled |
| All selected alerts Closed | Status actions disabled |
| All selected Shelved | Acknowledge disabled |
| Tools feature disabled in license | Tools disabled |
| Missing permission | History, Tools, KPIs, or Topology hidden or disabled |
After an action completes, the table refreshes automatically.
Best practices
- Use bulk acknowledge at the start of a shift for alerts you are triaging.
- Add notes in bulk when multiple related alerts share the same investigation status.
- Right-click for speed; use Bulk actions when training new operators on the full list.
- Watch critical alerts individually — you get browser notifications when severity changes.
- Confirm delete carefully — prefer Close or Shelve when history must be retained.